Privacy Policy
Last Updated: April 14, 2026
At ProxSocial ("we", "us", or "our"), operated by ProxCentral, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://social.proxcentral.com, use our AI-powered social media management and scheduling platform (the "Service"), or interact with us in any other way.
Please read this Privacy Policy carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
Information You Provide to Us:
- Account information: name, email address, password, phone number, and billing details (if applicable).
- Social media account details: when you connect your Facebook, Instagram, TikTok, LinkedIn, X (Twitter), Threads, Bluesky, YouTube Shorts, Pinterest, Google Business, Mastodon, or other accounts, we collect authorization tokens, account IDs, and profile information needed to post and analyze performance.
- Content you create or upload: posts, captions, images, videos, links, and any other media you schedule or publish through ProxSocial.
- Team and collaboration data: information about team members, roles (admin, editor, viewer), comments, approvals, and shared workspaces.
- Communication data: messages you send to our support team or through in-app features.
Information Collected Automatically:
- Usage and device data: IP address, browser type, device type, operating system, referring URLs, and pages visited.
- Analytics data: how you interact with the Service, features used, and performance metrics of your scheduled posts (reach, engagement, impressions, etc., pulled from connected social platforms).
- Cookies and tracking technologies: we use cookies, pixels, and similar technologies to improve your experience, analyze usage, and personalize content. See our Cookie Policy for more details.
Information from Third Parties:
- Data received from the social media platforms you connect (e.g., post performance analytics).
- Data from third-party tools you integrate (such as Canva, Google Drive, or Dropbox for content import).
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve the ProxSocial Service, including AI-powered caption generation, content optimization, scheduling, auto-publishing, and analytics.
- To process and fulfill your requests, such as connecting social accounts and publishing posts on your behalf.
- To enable team collaboration features and role-based access.
- To communicate with you about your account, updates, support requests, and important notices.
- To generate insights and reports on your social media performance.
- To detect, prevent, and address technical issues, fraud, or abuse.
- To comply with legal obligations and enforce our Terms of Service.
3. How We Share Your Information
We do not sell your personal data. We may share your information only in the following limited circumstances:
- With Social Media Platforms: When you instruct us to publish or schedule content, we share the necessary content and authorization with the respective platforms (Facebook, Instagram, TikTok, etc.).
- Service Providers: With trusted third-party vendors who help us operate the Service (hosting providers, payment processors, analytics services, AI processing partners, email delivery services). These parties are contractually obligated to protect your data.
- Team Members: Within your own organization or team workspace — only users you add to your team can access shared content and data.
- Legal Requirements: If required by law, court order, or government request, or to protect the rights, property, or safety of ProxSocial, our users, or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Storage and Security
Your data is stored on secure servers, primarily in locations chosen to provide optimal performance. We implement reasonable technical and organizational security measures to protect your information from unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your data for as long as necessary to provide the Service or as required by law. You can request deletion of your account and data (subject to legal obligations).
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing.
- Data portability (receive a copy of your data in a structured format).
- Withdraw consent where processing is based on consent.
- Opt-out of certain cookies via your browser settings.
To exercise these rights, please contact us at the details below. Residents of South Africa (POPIA), the European Union (GDPR), California (CCPA/CPRA), or other regions with data protection laws may have additional rights.
6. Children's Privacy
Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such data, please contact us so we can delete it.
7. International Data Transfers
Your data may be transferred to and processed in countries outside of South Africa, which may have different data protection laws. We take appropriate safeguards to ensure your data remains protected.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
ProxCentral / ProxSocial Email: privacy@proxcentral.com Website: https://social.proxcentral.com/contact
